You finally got your download link for your Glyphs license via mail and now you don’t know what to do with it? Well, first you need to be quick, because the download link in your e-mail is only active for two weeks. Before you can install your Glyphs license, you need to meet these conditions:
- You are running the minimum OS version that the app requires (macOS 10.9 for Glyphs 2 and Glyphs Mini 2)
- You have the latest Glyphs 2 version or latest Glyphs Mini 2 version
- The app is called Glyphs.app or Glyphs Mini.app and is located in the Applications folder.
- You opened the app at least once.
If you checked all these things, you should be able to simply double click the license file. Be sure that the file has the suffix
.glyphsMini2License, otherwise it won’t work.
After double clicking the file, a dialog should appear:
Now click OK and that’s basically it. Yay!
Things not working out? Here are some tips that have helped most users who had installation problems.
1. Redownload the app
The first line of defense is a fresh download. Follow these steps:
Move your current install of Glyphs or Glyphs Mini from your Applications folder into the Trash.
Empty the Trash.
Move the fresh downloads from your Downloads folder into the Applications folder.
Then right-click the app and choose Open from the top of its context menu:
Confirm the dialog that may appear and try to open the license file again.
Note: When unzipping the downloaded file, we recommend using the built-in macOS decompression tool, Archive Utility. We have received reports of users who could not open the app because their third-party tool damaged the app in the unpacking process.
2. Glyphs will not open?
If you think that Glyphs (Mini) is not starting, please look closely. Check the Dock for the Glyphs (Mini) icon: does it have a little dot under the icon? Like these:
If it does, it is running. It just has no window open. So, click on the Dock icon to make sure that Glyphs (Mini) is the frontmost application. You can verify that by looking at the top left corner of the screen. Right next to the Apple icon, it should read ‘Glyphs’, or ‘Glyphs Mini’, and choose New from the File menu next to it, like this:
And, ta-daaa, there is your window. If this works, you are done. Just remember to always open a window if there is none open.
Still no dice? We’ll get you there, don’t worry. Read on, please.
After trying to open Glyphs (or Glyphs Mini), do you get this security dialog?
If that is the case, either right-click the app and choose Open from its context menu, or open your System Preferences and choose Security & Privacy. In the tab General you should see options to change which programs will be allowed to be opened.
Check the one saying Mac App Store and identified developers. Now you should be able to open Glyphs.
If double clicking the license file does not open Glyphs, try right clicking the file and selecting Open With > Glyphs:
3. Restart your Mac
To restart, go to the Apple menu in the top left corner of your screen, choose Restart… and confirm the dialog that follows. If you want to be on the safe side, restart twice:
- Restart once with your Shift key held down.
- Hold down the Shift key until the Mac confirms it is booting in Safe Mode.
- Restart a second time, this time ‘normally’, i.e., without any key combinations.
This should fix any potential cache issues, or other issues that may have piled up during operation.
4. ByHost Permissions
Still does not work? Maybe there is something wrong with your file permissions. In Finder, choose Go > Go to Folder (Cmd-Shift-G), and paste this location:
Confirm the dialog. Once you are there, find a folder called ByHost. Right-click on the folder and choose Get Info from the context menu (Cmd-I). In the Info window that appears, you will find Sharing and Permission options. Check if your user has the permissions to Read and Write.
Back to the ByHost folder. You should find one or more files starting with
com.GeorgSeifert.Glyphs..., or, in the case of Glyphs Mini,
Delete all those files, then try again.
5. Installing in a New User
In System Preferences, go to Users & Groups, add a new user with the plus button in the bottom left. You may need to unlock the preference by entering your password first. Make it an Administrator (not a Standard) account.
Then, copy your license file to the Shared folder (next to your home folder). Quickest way there is to switch to Finder, go to the Home folder (Cmd-Shift-H) and up one level (Cmd-Up Arrow).
Finally switch to the other user by logging out of your user account (last item in the Apple menu) and logging into the new user account in the login window that appears. There, try to unlock the app again. You should be able to access the license file in the Shared folder.
If it works this time, then you know that there is something wrong in your user account.
6. Installing via the Terminal
If you have administrator privileges, and you know how to handle
sudo, you can also install Glyphs with a Terminal command. This method is intended mainly for lab installs, but hey, maybe it can help you.
7. Last Resort: Forum
If all this does not work, please post your problem in the Glyphs forum, and we’ll help you there.
Update 2016-04-23: Added ‘Installing via the Terminal’ section
Update 2016-05-18: Fixed link to Installation tutorial
Update 2017-10-28: Added Glyphs Mini references, ‘Installing a New User’
Update 2018-04-07: Added note about the Archive Utility. Fixed typos.
Update 2018-09-14: Added paragraph about opening the app. Restructured the headlines a litttle.